In front of my house, we've had a hole in the sidewalk that's getting bigger & bigger. We've called 311 a couple of times, but nothing has been done in 2 weeks..not even some kind of horse or barrier or paint, to let people know of the possible danger.
So I sent an e-mail to the alderman's office which is ward06
Later that morning, Keith Harris from the alderman's office called me to follow up. After taking my information, he kindly explained to me that whenever someone calls 311, they should make sure they get a service request number, so that you can follow up on it in the future. 311 operators don't always tell you that number upfront, so you should ask. That way, if you call again, you can use this as a reference. If you still aren't getting any real response, you can give that information to the alderman's office, and they can help keep 311 accountable, and find out the status.
The alderman's office has a 311 informational sheet,to help you make the most of your call.
Thanks for the help!
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