Also of issue is the evils of social media which the sister also speaks out on. I believe social media is a great tool and certainly allows everyday people a platform unfortunately a lot of awful comments can be said by a variety of people who know very little of the situation itself. With this said I'm glad I never saw any negative comments of this incident and just stop my thoughts on this at a woman got hit by a train looking for her phone.
Also another issue discussed the above video from CBS 2 is the staffing at these stations. I don't imagine that most stations on CTA are staffed with a lot of people even at peak times. As seen in the stills of the leaked surveillance video there was a K9 security person nearby Smith before the train came, what's not clear if that individual was on duty for CTA at that moment.
I want to reiterate what's stated from the CTA's website that if you drop something of value onto the tracks you should find a CTA employee to retrieve it for you. This tragic incident will keep me off the tracks!